Help

An app shows “not connected” after I enabled it

Open the app once so it creates its config, then retry the switch. If it still fails, open the ⋯ menu → Export diagnostics; the file never contains tokens, keys, emails or request bodies.

My requests return “Kevin Router is paused”

The master switch is off. Turning it back on resumes forwarding; every app's configuration was left untouched while paused.

I ran out of balance

Top up from the home screen. A request never takes your balance below zero; the app shows the exact amount deducted.

Claude Desktop says it is in 3P mode

While connected, claude.ai sign-in is unavailable. Turn off Claude Desktop's switch to restore the official mode and your subscription.

Does Kevin Router read my code?

No. It only rewrites the config files of the apps you enable. Request bodies are never logged by the local gateway or the Kevin data plane.

Contact

Email support@kevinrouter.com.